Small customer disconnections, hardship and complaints

Status
Past review

Before 1 July 2015, retailers were required to report to us on:

  • the number of small customers they disconnected
  • the number of complaints they received from small customers
  • details of customers participating in hardship programs.

Retailers now report customer data to the Australian Energy Regulator.

Quarterly reports

The Electricity Code requires retailers to report disconnections, hardship and complaints data to the QCA on a quarterly basis.

From 1 July 2010, retailers reported quarterly on their small customer disconnections and complaint statistics.

Before 2010, retailers reported these statistics annually.

Report and papers

 Title Document
30 October 2015 Other documents June Quarter 2015 pdf, 547.61 Kb
23 June 2015 Other documents March Quarter 2015 pdf, 656.36 Kb
Title Document
23 June 2015 Other documents December Quarter 2014 – revised pdf, 732.19 Kb
15 January 2015 Other documents September Quarter 2014 pdf, 209.56 Kb
22 September 2014 Other documents June quarter 2014 pdf, 790.76 Kb
17 June 2014 Other documents March quarter 2014 pdf, 789.74 Kb
Title Document
11 March 2014 Other documents December quarter 2013 – revised pdf, 796.33 Kb
16 December 2013 Other documents September quarter 2013 – revised pdf, 794.08 Kb
16 June 2013 Other documents June quarter 2013 pdf, 208.35 Kb
14 March 2013 Other documents March quarter 2013 pdf, 48.64 Kb
Title Document
17 December 2012 Other documents December quarter 2012 Revised pdf, 47.15 Kb
17 September 2012 Other documents September quarter 2012 pdf, 47.53 Kb
17 June 2012 Other documents June quarter 2012 pdf, 109.56 Kb
15 March 2012 Other documents March quarter 2012 pdf, 51.28 Kb
Title Document
16 December 2011 Other documents December quarter 2011 pdf, 51.67 Kb
16 September 2011 Other documents September quarter 2011 pdf, 48.69 Kb
15 June 2011 Other documents June quarter 2011 pdf, 53.27 Kb
15 March 2011 Other documents March quarter 2011 Revised pdf, 50.36 Kb
Title Document
15 December 2010 Other documents December quarter 2010 Revised pdf, 47.29 Kb
18 September 2010 Other documents September quarter 2010 Revised pdf, 47.36 Kb

Annual reports (2007–10)

From 2007 to 2010, retailers reported annually on:

  • the number of small customers they disconnected
  • the number of complaints they received from small customers
  • details of customers participating in hardship programs.

 

Report and papers

 Title Document
15 October 2010 Other documents Annual Report financial year ended 30 June 2010 pdf, 371.62 Kb
15 December 2009 Other documents Annual Report financial year ended 30 June 2009 pdf, 36.12 Kb
15 June 2009 Other documents Annual Report financial year ended 30 June 2008 pdf, 32.40 Kb
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