Competitive neutrality investigations

Past review

We receive, investigate and report on complaints about the alleged failures of government agencies to comply with the principle of competitive neutrality. The competitive neutrality function was transferred to us from the former Queensland Productivity Commission (QPC) on 2 June 2021.

We recently investigated one competitive neutrality complaint about a local government (Logan City Council) .

The QPC investigated a competitive neutrality complaint about CITEC Confirm in February 2017.

The reports of both these investigations are below.

Logan City Council (2022)

A Logan-based waste-removal business made a complaint about the Logan City Council in relation to the council’s green waste bin service. We found the council’s green waste bin service did not comply with the principle of competitive neutrality. The council was charging its own green waste bin service much less than the disposal fee it charged private commercial operators.

We made 8 recommendations on how the council could ensure its green waste bin service complied with the competitive neutrality principle. The council accepted 6 recommendations, conditionally accepted one recommendation, and did not accept one recommendation.

The Logan City Council’s consideration of our report and its resolution (of 20 July 2022) in response to our report are available on the council website. A copy of our final report can also be found on the council website.

Title Document
01 July 2022 Final report QCA competitive neutrality report on Logan City Council pdf, 1.09 Mb

CITEC Confirm (2017)

InfoTrack Pty Ltd made a complaint about certain services provided by CITEC Confirm. The QPC found that CITEC Confirm’s services did not breach the principle of competitive neutrality.

Title Document
01 February 2017 Final report QPC competitive neutrality report on CITEC Confirm pdf, 857.36 Kb